PRIVACY POLICY

This Policy applies as between you, the User of this Web Site and Azana Dominion Ltd the owner and provider of this Web Site.  This Policy applies to our use of any and all Data collected by us in relation to your use of the Web Site and any Services or Systems therein.

We collect personal data in the following ways:

  • direct interactions 

  • you may provide personal data when you complete online forms, request products/services, subscribe to our services, create a user account, join our mailing list, or otherwise or correspond with us (by post, phone or email)

       automated technology

  • we automatically collect personal data (technical and usage) when you browse or interact with our website, by using cookies, [server logs] and other similar technologies. We may also receive technical data about you if you visit other websites which use our cookies.

third parties

we may receive data from: (a) analytics providers based outside the EU (such as Google); (d) our suppliers such as payment providers, delivery services, website support and maintenance providers.

 

How we use your personal data

  • We will only use your personal data

  • To perform the contract, we are to enter into or have entered into with you;

  • We do generally only rely on consent as a legal basis for processing your personal data to send email and SMS marketing communications and you have the right to withdraw your consent at any time by contacting us.

  • We may analyse your personal data to form a view on what products and or services we think may be of interest to you. You will only receive marketing communications from us, if you have requested information from us or purchased services from us, if you consent to marketing at the time we collect your personal data and you have not subsequently opted out or withdrawn your consent or if we have another basis to send you the marketing communications.

  • We will only use your personal data for the purpose that we originally collected it for

 

Data security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed.

We have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

 

 

Data retention

 We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

  •  Details of retention periods for different aspects of your personal data are available in our retention policy which you can request from us.  However, we are legally required to keep basic information about our customers (including contact, identity, financial and transaction data) for six years after they cease being customers, for tax purposes.

  • We may also anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes. We can use anonymised information indefinitely without further notice to you.

 

Schedule 1: Personal Data

 

Part 1: Types of personal data

contact data

billing address, delivery address, email address and telephone number

financial data

bank account and payment card details

identity data

first name, maiden name, last name, username or similar identifier.

marketing and communication data

your preferences in receiving marketing from us

profile data

your username and password, purchase or orders made by you, preferences, feedback and survey responses.

 

Part 2: Lawful basis for processing and processing activities

The lawful basis upon which we may rely on to process your personal data are:

Consent

you have given your express consent for us to process your personal data for a specific purpose

Contract

the processing is necessary for us to perform our contractual obligations with you under our contract, or because you have asked us to take specific steps before entering into a contract with you

legal obligation

the processing is necessary for us to comply with legal or regulatory obligation.

Set out below are specific details of the processing activities we undertake with your personal data and the lawful basis for doing this.

​​

To perform our contract with you

to process and deliver your order, manage payments, fees and charges and debt recovery

identity, contact, financial, transaction and marketing & communications

(i) to perform our contract with you;

(ii) as necessary for our legitimate interest in recovering debts due to us.

 

To manage our relationship with you, notifying you about changes to our Terms or Privacy Policy and ask you to leave a review or take a survey

identity, contact, profile & marketing & communications

(i) to perform our contract with you

(ii) as necessary to comply with a legal obligation

(iii) as necessary for our legitimate interests in keeping our records updated and analysing how customers use our products/services.

To deliver relevant website content/advertisements to you and measure or understand the effectiveness of our advertising

identity, contact, profile, usage, marketing & communications & technical

as necessary for our legitimate interests in studying how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy

 

To use data analytics to improve our website, products/services, marketing, customer relationships and experiences

technical & usage

as necessary for our legitimate interests to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy

 

To make suggestions and recommendations to you about goods or services that may be of interest to you, including promotional offers

identity, contact, technical, usage & profile

as necessary for our legitimate interests to develop our products/services and grow our business

(i) to perform our contract with you

(ii) as necessary to comply with a legal obligation

(iii) as necessary for our legitimate interests in keeping our records updated and analysing how customers use our

products/services.

To deliver relevant website content/advertisements to you and measure or understand the effectiveness of our advertising

identity, contact, profile, usage, marketing & communications & technical

as necessary for our legitimate interests in studying how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy

to use data analytics to improve our website, products/services, marketing, customer relationships and experiences

technical & usage

as necessary for our legitimate interests to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy

 

To make suggestions and recommendations to you about goods or services that may be of interest to you, including promotional offers

identity, contact, technical, usage & profile

as necessary for our legitimate interests to develop our products/services and grow our business

  1. Changes to this Policy

Azana Dominion Ltd reserves the right to change this Privacy Policy as we may deem necessary from time to time or as may be required by law.  Any changes will be immediately posted on the Web Site and you are deemed to have accepted the terms of the Policy on your first use of the Web Site following the alterations.

  1. Cookies

    1. Azana Dominion Ltd may set and access Cookies on your computer.  First-party Cookies that may be placed on your computer are detailed in Schedule 2 [and third-party Cookies that may be placed on your computer are detailed in Schedule 2].  [All Cookies used by the Web Site are used in accordance with the provisions of the Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended by the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011.]  Azana Dominion has carefully chosen these Cookies and uses them to facilitate certain functions and features of the Web Site.  We also use Cookies for analytics purposes.  These Cookies track your movements and activities on the Web Site and are designed to give us a better understanding of our users, thus enabling us to improve the Web Site and our services.

    2. Before the Web Site sets Cookies on your computer, you will be presented with a Pop up requesting your consent to set those Cookies.  None of the Cookies set by the Web Site jeopardise your privacy in any way and no personal data is collected. By giving your consent to the setting of our Cookies you are enabling us to provide the best possible experience and service to you through our Web Site. If you wish to deny your consent to the placing of Cookies, certain features of the Web Site may not function fully or as intended.

    3. Certain features of the Web Site depend upon Cookies to function and are deemed, within the law, to be strictly necessary.

    4. You can choose to enable or disable Cookies in your web browser. By default, your browser will accept Cookies, however this can be altered. For further details please consult the help menu in your browser. Disabling Cookies may prevent you from using the full range of Services available on the Web Site.

    5. You may delete Cookies at any time however you may lose any information that enables you to access the Web Site more quickly.

    6. The Web Site uses the third-party Cookies detailed in Schedule 3 for the purposes described therein. These Cookies are not integral to the services provided by the Web Site to you and may be blocked at your choosing via your internet browser’s privacy settings or via your response to the request for consent detailed in sub-Clause 11.2.

    7. It is recommended that you ensure that your internet browser is up-to-date and that you consult the help and guidance provided by the developer of your browser if you are unsure as to how to adjust your privacy settings.